FAQs | Charterhouse Muller
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FAQs

We're here to help!

Q: How do I receive stocklists?

A. Please complete our contact form on our Buy From Us page.

 

Q: Pricing of assets & VAT?

A. We look for best offers on our stock, however we shall give you a guide of our target price on most stocklists. All pricing shall be ex vat (unless you are outside the UK).

 

Q: How does payment work?

A. Once a purchase price has been agreed we expect payment within 5 working days of you receiving the invoice, if not paid within this time frame we shall look to sell the stock elsewhere.

 

Q: How does shipment/collection work?

A. We offer a shipment service for mainland UK; however, you can also collect goods from us once paid and ready to collect. We aim to have all goods ready for shipment within 7 working days of receiving payment.  

 

Q: Can I come and view the stock?

A. Yes, we encourage buyers to come for a meeting and view our stock at our secure facility in Reading, UK.  

 

Q: Do you offer a returns policy?

A. Yes, we can if an item is badly damaged and/or has faults, unless these faults have been stated in our stocklists.

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