Personal information is data that can be used to uniquely identify or contact a single person.
Here are some examples of the types of personal information Charterhouse Müller may collect and how we may use it.
When you create a website login, apply for commercial credit, purchase a product, register for an event or training or participate in an online survey, we may collect a variety of information, including your name, postal address, phone number, email address, contact preferences and credit card information.
The personal information we collect allows us to keep you posted on Charterhouse Müller’s latest announcements, news and upcoming events. It also helps us to improve our services, content and advertising. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences or by contacting us.
We also use personal information to help us develop, deliver and improve our products, services, content and advertising.
From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions and policies. Because this information is important to your interaction with Charterhouse Müller, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis and research to improve Charterhouse Müller’s products, services and customer communications.
If you enter into a sweepstake, contest or similar promotion, we may use the information you provide to administer those programmes.
We also collect non-personal information — data in a form that does not permit direct association with any specific individual. We may collect, use, transfer and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
If we do combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.
If you want to disable cookies and you’re using the Safari web browser, go to Safari preferences and then to the Privacy pane to disable cookies. On your Apple mobile device, go to Settings, then Safari and then to the Cookies section. For other browsers, check with your provider to find out how to disable cookies. Please note that certain features of the Charterhouse Müller website will not be available once cookies are disabled.
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp and clickstream data.
We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, and to gather demographic information about our user base as a whole. Charterhouse Müller may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the Charterhouse Müller website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
At times, Charterhouse Müller may make certain personal information available to strategic partners that work with Charterhouse Müller to provide products and services, or that help Charterhouse Müller market to customers. Personal information will only be shared by Charterhouse Müller to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
Charterhouse Müller shares personal information with companies who provide services such as information processing, extending credit, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Charterhouse Müller operates.
It may be necessary — by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence — for Charterhouse Müller to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a re-organisation, merger or sale, we may transfer any and all personal information we collect to the relevant third party.
Charterhouse Müller takes precautions — including administrative, technical and physical measures — to safeguard your personal information against loss, theft and misuse, as well as against unauthorised access, disclosure, alteration and destruction.
Charterhouse Müller online services use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected.
When you use some products, services or post on an Charterhouse Müller forum, chat room or social networking service, the personal information you share is visible to other users and can be read, collected or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
You can help ensure that your contact information and preferences are accurate, complete and up to date by logging in to your account. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Charterhouse Müller is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardise the privacy of others, are extremely impractical or for which access is not otherwise required by local law. Access, correction or deletion requests can be made to the regional Privacy email addresses.
We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13, we will take steps to delete the information as soon as possible.
Charterhouse Müller websites, products, electronic marketing and services may contain links to third-party websites, products and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
To make sure your personal information is secure, we communicate our privacy and security guidelines to Charterhouse Müller employees and strictly enforce privacy safeguards within the company.
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk